Pre-Information Form

Company: HOMESTA GRUP DANIŞMANLIK HİZMETLERİ LİMİTED ŞİRKETİ

Address: KAYABAŞI MAH. GAZİ YAŞARGİL CAD. T2 BLOK NO: 2 Y BAŞAKŞEHİR / İSTANBUL MERSIS No: 0463151517100001 Trade registry no: 1075209 Tax office / number: BAŞAKŞEHİR / 4631515171 Email: info@homestastay.com Phone: +90 542 843 40 91

Homesta Stay does not own the accommodation. We are an intermediary connecting property owners with guests. The property owner is responsible for actually providing the stay.

The service is the right to stay in the accommodation you selected, between the check-in and check-out dates you specified, for the number of guests you specified.

The characteristics, capacity and amenities of the accommodation are set out on its listing page. The booking is valid only for the dates stated and is not transferable.

The total is the sum of the amounts calculated separately for each night of your stay. It is not a nightly rate multiplied by the number of nights: seasonal pricing and length-of-stay discounts are applied per night. All taxes are included.

Our prices are set in US dollars (USD). Payment is taken in Turkish lira (TRY) at an exchange rate fixed at the moment of payment. The fixed rate and the TRY amount are shown clearly on the payment screen, and that TRY amount is what will be charged to your card.

Payment is made by credit or debit card with 3D Secure authentication. We do not store your card details.

If your card is denominated in a currency other than TRY, the conversion rate and any fees applied by your bank are a matter between you and your bank and are not set by us.

IMPORTANT: taking your payment does not mean your booking is confirmed. Once payment is taken, your request is sent to the property owner.

The owner has at most 12 hours to respond. If they approve within that time your booking is confirmed and you receive a confirmation email.

If the owner declines, or does not respond within 12 hours, the booking is treated as not having taken place and the full amount you paid is refunded on the terms in sections 5 and 6. Nothing is deducted from you in that case.

Under Article 15/1(g) of the Distance Contracts Regulation, THERE IS NO RIGHT OF WITHDRAWAL for contracts concerning accommodation, transport of goods, car rental, catering, or leisure services that must be provided on a specific date or period.

Because your booking is tied to specific check-in and check-out dates, it falls within this exemption. You accept this expressly before payment.

This exemption DOES NOT affect your right to a refund if the owner does not approve. An unapproved booking is refunded in every case.

Where a refund is due — the owner declines, or does not respond within 12 hours — it is made to the same card used for payment. We cannot refund to a different card or account.

The refund is the same Turkish lira amount that was charged. The rate fixed at payment governs; any change in the exchange rate between payment and refund is not passed on to you and is not claimed from you.

We start the refund immediately. How long it takes to appear on your card statement depends on your bank and can be 3–10 business days. That period is under your bank’s control, not ours.

If your card is in a currency other than TRY, your bank’s conversion rates at the time of the charge and at the time of the refund may differ. That difference is between you and your bank.

Once the owner has approved, cancellation is governed by the cancellation policy shown on that listing page.

Where a cancellation results from force majeure or from the property owner, the full amount you paid is refunded.

You can send requests and complaints to info@homestastay.com.

In the event of a dispute, the Consumer Arbitration Committees and Consumer Courts in the consumer’s place of residence or the place where the transaction took place have jurisdiction, within the monetary limits announced annually by the Ministry of Trade.